1 Introduction

Diadem Logistics International ("we," "us," or "our") provides freight forwarding, cargo transportation, warehousing, and customs clearance services. We are committed to protecting the privacy of everyone who visits our website or submits a request through our shipment tracking or quotation forms.

This Privacy Policy applies to www.diademlogistics.com and describes how we collect, use, disclose, and safeguard your information when you use our site or services. By using our website, you agree to the practices described in this policy.

2 Information We Collect

Information you provide to us directly, when you submit our Track Shipment or Request a Quote forms:

• Full name, company name, email address, and phone number
• Shipment details: tracking number, reference number, pickup and delivery locations, shipment/pickup dates, shipment type, freight method, cargo description, weight, dimensions, and number of packages
• Insurance preferences and any additional message or notes you provide

Information collected automatically, when you visit our website or submit a form:

• IP address and general location derived from it
• Browser type, device type, and operating system (user agent information)
• Date and time of your visit or submission
• Pages viewed, links clicked, and time spent on our site, via cookies and analytics tools (see Section 3)

3 Cookies & Analytics

We use cookies and similar tracking technologies to operate our website and to understand how visitors use it. This includes:

• Essential cookies — required for basic site functionality (e.g. remembering form progress or security tokens).
• Analytics cookies — we use [Google Analytics / your analytics provider] to understand aggregate visitor behavior, such as which pages are viewed and how visitors arrived at our site. This data is generally anonymized or pseudonymized.

You can control or disable cookies through your browser settings at any time; note that disabling essential cookies may affect site functionality. [If you display a cookie consent banner, describe here how visitors can manage consent, e.g. "You can update your cookie preferences at any time via the 'Cookie Settings' link in our footer."]

4 How We Use Your Information

We use the information we collect to:

• Process and respond to your shipment tracking requests and quotation requests
• Verify shipment status and prepare accurate freight quotes
• Send confirmation emails acknowledging receipt of your request
• Communicate with you about your shipment, quote, or account inquiries
• Improve our website, services, and customer experience
• Detect, prevent, and address fraud, spam, or security issues
• Comply with legal, regulatory, and customs-related obligations

5 Our Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing (such as under the GDPR or Nigeria's NDPA), we rely on one or more of the following:

• Consent — for optional cookies/analytics and marketing communications, where applicable
• Contractual necessity — to respond to your tracking or quote request and provide the services you asked for
• Legitimate interest — to secure our website, prevent fraud, and improve our services
• Legal obligation — to comply with customs, tax, or other regulatory requirements

6 How We Share Your Information

We do not sell your personal information. We may share it only with:

• Our internal logistics team, to review and respond to your tracking or quote request
• Service providers who support our operations, such as [email delivery provider, analytics provider, hosting provider], under confidentiality obligations
• Customs authorities, carriers, or partners where necessary to fulfil a shipment or comply with regulatory requirements
• Legal or regulatory authorities, where required by law, court order, or to protect our rights and safety

7 Data Retention

We retain personal information submitted through our forms for as long as necessary to respond to your request, maintain business records, and comply with legal, tax, or regulatory obligations — typically for [X years] following your last interaction with us, unless a longer retention period is required by law.

8 Data Security

We apply reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including input sanitization, secure form handling, and restricted access to submitted data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9 Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format

To exercise any of these rights, contact us using the details in Section 14. We will respond within the timeframe required by applicable law.

10 International Data Transfers

If you contact us from outside [Nigeria], your information may be transferred to, stored, and processed in [Nigeria / other country], where our servers or service providers are located. Where required, we take steps to ensure such transfers comply with applicable data protection laws.

11 Children's Privacy

Our website and services are intended for business and adult use and are not directed at children. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

12 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

13 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

14 Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at: